Returns and complaints
Hassle-free returns
Returns shipping address:
Red Bird
‘Returns’
Franciszka Plocka 7
94-106 Łódź
You can use the ‘Fast returns’ service provided by InPost - details
In order to process the return efficiently, the parcel should contain:
- The returned product
- Completed ‘Withdrawal from the contract’ (recommended, but not mandatory)
- Proof of purchase (e.g. receipt) or order number
The parcel should be carefully protected so that the product is not damaged in transit.
1. If you make a purchase as a Consumer within the meaning of Article 22[1] of the Civil Code, you have the right to withdraw from the contract within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the day on which you take possession of the goods or on which a third party other than the carrier and indicated by you takes possession of the goods. If the subject of the contract consists of several items which are delivered separately, the period shall expire after 14 days from the day on which you have taken possession of the last item or on which a third party other than the carrier and indicated by you has taken possession of the last item.
3. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example in writing sent by post to: Red Bird ‘Returns’, Franciszka Plocka 7, 94-106 Łódź or by e-mail to the following e-mail address: zwroty@redbird.pl.
4. For customers who have an account with the shop, it is possible to quickly register a return online in our system - here
5. You may use the model withdrawal form, but it is not obligatory.
6. In order to meet the withdrawal deadline, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.
7. In the event of withdrawal, we shall reimburse all payments received from you, including the costs of delivery of the goods to you (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of usual delivery offered by us), immediately and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract.
8. However, we may withhold reimbursement until we have received the item or until we have supplied proof of its return, whichever event occurs first. We will refund the payment using the same means of payment as you used in the original transaction, unless you expressly agree otherwise and it does not incur additional costs for you.
Please send back or hand over the returned item to us immediately and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period.
You will have to bear the direct costs of returning the goods.
You are only liable for any diminution in the value of the item resulting from your use of the item other than what was necessary to establish the nature, characteristics and functioning of the item.
Quick complaints
The seller informs you that he is obliged to deliver goods free of defects.
If the purchased goods are faulty or not in accordance with your order, you can lodge a complaint.
Complaints can be submitted in writing to the Seller's address:
Red Bird
‘Complaints’
Franciszka Plocka 7
94-106 Łódź
For customers who have an account in the shop, there is a possibility to quickly register a complaint online in our system - here.
In order to process the complaint as efficiently as possible, the parcel should contain:
- the advertised product
- a completed letter of complaint (recommended, but not obligatory)
- proof of purchase or details of the person for whom the order was placed
At the latest within 14 days from the date of receipt of the consignment with the defective goods, we will respond to the complaint submitted and inform you of further action.
In the event of a defect in the goods, you have the right to lodge a complaint within a period of 2 years from the date of delivery of the goods and 1 year from the date the goods were found to be defective (unless otherwise stated on the product).
If you have any questions - please contact us: reklamacje@redbird.pl.